Terms of Service

1. Definitions

Throughout these Terms of Service ("Terms"), the following definitions apply:

• "CaaSaaS," "we," "us," or "our" refers to CaaSaaS (Content-as-a-Service), the platform operator.
• "Platform" refers to the CaaSaaS software-as-a-service application accessible at app.caasaas.ai, including all APIs, tools, dashboards, and related services.
• "Customer" or "you" refers to the individual or entity that creates an account and subscribes to a Plan.
• "Direct Customer" refers to a Customer who subscribes directly through CaaSaaS.
• "Reseller" refers to a Customer on a Reseller Plan who may onboard and manage sub-customers ("Clients") under their own branding.
• "Client" refers to a Customer onboarded by a Reseller and managed under the Reseller's account hierarchy.
• "Platform Owner" refers to CaaSaaS in its capacity as the operator and administrator of the entire platform.
• "Plan" or "Package" refers to the subscription tier (Starter, Professional, Enterprise, or Reseller) that determines available tools, quotas, and features.
• "Tools" refers to the discrete operational functions available through the Platform (e.g., generate_text, create_blog_post, run_ai_visibility_check).
• "AI-Generated Content" refers to any text, images, video, code, analysis, or other output produced by the Platform's AI tools on your behalf.
• "Customer Data" refers to all data you upload to, create within, or transmit through the Platform, including but not limited to brand profiles, contacts, content, API keys, and configuration settings.
• "Sub-Processor" refers to a third-party service provider that processes Customer Data on behalf of CaaSaaS (e.g., AI providers, email delivery services).

2. Acceptance of Terms

By creating an account, accessing the Platform, or using any CaaSaaS service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization.

If you do not agree to these Terms, you must not access or use the Platform.

3. Description of Services

CaaSaaS is an AI-powered business operating system that provides:

• AI content generation across multiple providers (OpenAI, Anthropic, Google, xAI, Perplexity)
• Brand management and consistency tools
• AI visibility tracking, citation analysis, and search engine optimization for AI surfaces
• CRM, customer intelligence, and analytics
• Publishing calendar, social media management, and WordPress integration
• Compliance reporting, audit trails, and data governance
• Multi-tenant white-label capabilities for resellers
• API access for programmatic integration

The specific tools and features available to you depend on your subscribed Plan. CaaSaaS reserves the right to add, modify, or deprecate individual tools with reasonable notice.

4. Account Registration & Security

4.1 Registration

You must provide accurate, current, and complete information during registration. Each account is associated with a unique customer identifier and one or more API keys. You are responsible for maintaining the accuracy of your account information.

4.2 API Key Security

API keys are cryptographic credentials that authenticate your access to the Platform. You are solely responsible for safeguarding your API keys. CaaSaaS stores API keys using SHA-256 hashing and cannot retrieve your original key after issuance. You must:

• Keep API keys confidential and not share them with unauthorized parties
• Rotate keys immediately if you suspect compromise
• Not embed API keys in client-side code, public repositories, or unencrypted storage

You are responsible for all activity conducted through your API keys and account credentials.

4.3 Account Hierarchy

Reseller accounts may create and manage Client accounts. The Reseller is responsible for ensuring their Clients comply with these Terms. CaaSaaS may hold the Reseller accountable for Client violations.

5. Subscriptions, Billing & Payments

5.1 Plans

CaaSaaS offers the following subscription tiers, each with defined tool access, quotas, and feature sets:

• Starter — Core AI tools, content creation, communications
• Professional — Adds analytics, BrandForge, CRM, orchestration, and more
• Enterprise — Full platform access including AI visibility, compliance, and security tools
• Reseller — Enterprise-level access with white-label and client management capabilities

5.2 Billing

Subscriptions are billed monthly in advance. All fees are quoted in U.S. Dollars (USD) unless otherwise specified. You authorize CaaSaaS to charge your designated payment method on each billing cycle. Failure to pay may result in account suspension.

5.3 Quotas & Overages

Each Plan includes monthly usage quotas for AI-powered tools. Usage is tracked per tool execution and resets on a monthly cycle. If you exceed your quota, affected tools will return a quota-exceeded response until the next billing cycle or until your Plan is upgraded. CaaSaaS does not currently charge overage fees; excess usage is throttled, not billed.

5.4 Refunds

Subscription fees are non-refundable except where required by applicable law. If you cancel mid-cycle, you retain access until the end of the current billing period.

5.5 Price Changes

CaaSaaS may adjust pricing with at least 30 days' written notice. Continued use of the Platform after a price change takes effect constitutes acceptance of the new pricing.

6. Acceptable Use & Restrictions

6.1 Permitted Use

You may use the Platform for lawful business purposes consistent with your Plan. This includes generating content, managing brands, analyzing data, and operating workflows through the provided tools.

6.2 Prohibited Conduct

You agree not to:

• Use the Platform to generate content that is illegal, defamatory, harassing, threatening, or that infringes the intellectual property rights of others
• Attempt to access another Customer's data, tools, or account resources
• Reverse engineer, decompile, or disassemble the Platform or its components
• Circumvent rate limits, quota enforcement, authentication mechanisms, or access controls
• Use the Platform to build a competing product or service by systematically extracting Platform logic or methodologies
• Transmit malware, inject malicious code, or exploit vulnerabilities in the Platform
• Use AI-generated content to deliberately mislead consumers or fabricate credentials, testimonials, or endorsements
• Resell, sublicense, or redistribute Platform access unless you are on a Reseller Plan
• Use the Platform to process, store, or transmit data subject to heightened regulatory requirements (e.g., PHI under HIPAA, payment card data under PCI-DSS) unless you have a separate written agreement with CaaSaaS

6.3 Enforcement

CaaSaaS may suspend or terminate accounts that violate these restrictions. Where possible, we will provide notice before taking action, unless the violation poses an immediate risk to platform security, other customers, or legal compliance.

7. AI-Generated Content & Intellectual Property

7.1 Ownership of AI-Generated Content

Subject to the rights of third-party AI providers, you own the AI-Generated Content produced through your use of the Platform. CaaSaaS does not claim ownership of content generated on your behalf. However, you acknowledge that:

• AI-generated content may not be eligible for copyright protection in all jurisdictions
• Similar or identical content may be generated for other customers using similar inputs
• You are responsible for reviewing AI-generated content before publication or distribution

7.2 Input Data

You retain ownership of all data, prompts, brand profiles, and other inputs you provide to the Platform. CaaSaaS uses your inputs solely to provide the services and does not use Customer inputs to train AI models.

7.3 Platform Intellectual Property

The Platform — including its architecture, tool designs, user interface, algorithms, documentation, branding, and trade secrets — is and remains the exclusive intellectual property of CaaSaaS. Your subscription grants a limited, non-exclusive, non-transferable, revocable license to use the Platform during the subscription term.

7.4 Feedback

If you provide suggestions, feature requests, or other feedback, CaaSaaS may use that feedback without obligation or compensation to you.

8. Data Ownership & Processing

8.1 Your Data

You retain all rights to your Customer Data. CaaSaaS processes Customer Data solely to provide the Platform services and as described in our Privacy Policy.

8.2 Data Isolation

The Platform operates on a multi-tenant architecture with strict data isolation. Each Customer's data is logically separated and accessible only through authenticated, customer-scoped API calls. No Customer can access another Customer's data through normal Platform operation.

8.3 Data Processing Agreement

For Enterprise and Reseller Customers, CaaSaaS offers a Data Processing Agreement (DPA) upon request to meet GDPR, CCPA, and other regulatory requirements. Contact legal@caasaas.ai to request a DPA.

9. Multi-Tenant & White-Label Provisions

9.1 Reseller Responsibilities

If you subscribe to a Reseller Plan, you may onboard Clients under your own branding. As a Reseller, you:

• Are responsible for your Clients' compliance with these Terms
• Must maintain an appropriate agreement between yourself and your Clients that is no less restrictive than these Terms
• May not represent the Platform as your own proprietary technology without acknowledging CaaSaaS as the underlying provider (unless a custom white-label agreement is in place)
• Are responsible for first-tier support to your Clients

9.2 White-Label Branding

Reseller Plans include white-label capabilities, allowing you to present the Platform under your own brand identity. White-label branding does not transfer ownership of the Platform or its intellectual property. CaaSaaS retains the right to identify itself as the technology provider in compliance documentation and audit contexts.

9.3 Client Data Access

Resellers may access their Clients' data for the purpose of providing services. Resellers must handle Client data in accordance with applicable privacy laws and their own privacy policies. CaaSaaS enforces hierarchical access controls: Resellers see only their own Clients, never other Resellers' Clients or Direct Customers.

10. API Access & Rate Limits

10.1 API Terms

API access is provided as part of your Plan. All API calls must be authenticated using valid API keys. Unauthenticated requests are rejected.

10.2 Rate Limiting

The Platform enforces rate limits using sliding window algorithms to ensure fair usage and platform stability. Rate limits vary by Plan. Exceeding rate limits results in HTTP 429 responses with retry-after headers. Persistent abuse of rate limits may result in account review or suspension.

10.3 API Versioning

CaaSaaS may update API endpoints, tool parameters, or response formats. We will provide reasonable notice for breaking changes and maintain backward compatibility where feasible.

11. Service Levels & Availability

11.1 Uptime Target

CaaSaaS targets 99.9% monthly uptime for the core Platform. Uptime excludes scheduled maintenance windows, which will be announced at least 24 hours in advance when possible.

11.2 No Guarantee

While we strive for high availability, CaaSaaS does not guarantee uninterrupted, error-free, or perfectly secure service. Third-party AI provider outages are outside our control and are not counted against our uptime target.

11.3 Service Credits

Enterprise and Reseller Customers may be eligible for service credits for verified downtime exceeding the uptime target. Contact support@caasaas.ai to request credit evaluation.

12. Security & Compliance

12.1 Security Posture

CaaSaaS implements security controls aligned with SOC 2 Type II and ISO 27001 frameworks, including:

• Encrypted data in transit (TLS 1.2+) and at rest
• SHA-256 hashed API key storage
• Role-based access control (RBAC) with hierarchical enforcement
• Comprehensive audit logging of all tool executions
• Rate limiting and anomaly detection
• Infrastructure isolation between tenants

12.2 Audit Trail

Every tool execution is logged with the customer identifier, tool name, timestamp, input parameters (excluding sensitive fields), and outcome. These logs are available to Enterprise and Reseller Customers through the compliance reporting tools and may be exported for external audit purposes.

12.3 Your Responsibilities

You are responsible for securing your own systems, API keys, and access credentials. CaaSaaS is not liable for breaches resulting from compromised customer credentials or insecure client-side implementations.

13. Third-Party AI Providers & Sub-Processors

13.1 AI Providers

The Platform integrates with third-party AI providers to deliver AI-powered tools. As of the effective date, these providers include:

• OpenAI — Text generation, image generation (DALL-E)
• Anthropic — Text generation (Claude models)
• Google — Text generation (Gemini models)
• xAI — Text generation, image generation, video generation (Grok models)
• Perplexity — Research and citation-augmented generation

When you use AI-powered tools, your input data may be transmitted to these providers for processing. Each provider's own terms of service and privacy policies govern their handling of data. CaaSaaS selects providers that commit to not using API inputs for model training.

13.2 Additional Sub-Processors

CaaSaaS uses additional sub-processors for operational purposes, including but not limited to email delivery (SendGrid), infrastructure hosting, and monitoring services. A current list of sub-processors is available upon request at legal@caasaas.ai.

13.3 Provider Changes

CaaSaaS may add, remove, or replace AI providers or sub-processors. For Enterprise and Reseller Customers, we will provide at least 14 days' notice before adding a new sub-processor that processes Customer Data.

14. Confidentiality

Each party agrees to maintain the confidentiality of the other party's non-public information received in connection with these Terms. Confidential information includes, but is not limited to, Customer Data, API keys, business strategies, pricing details, and proprietary platform architecture. Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

15. Warranties & Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAASAAS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Without limiting the foregoing, CaaSaaS does not warrant that:

• AI-generated content will be accurate, complete, original, or free from bias
• The Platform will be uninterrupted, secure, or error-free
• Results obtained through the Platform will meet your specific requirements
• Third-party AI providers will maintain continuous availability

You acknowledge that AI-generated content should be reviewed by qualified humans before publication, legal reliance, medical application, or any use where inaccuracy could cause harm.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• CAASAAS'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO CAASAAS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
• IN NO EVENT SHALL CAASAAS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE.

These limitations apply to all claims, whether based in contract, tort (including negligence), strict liability, or any other legal theory.

17. Indemnification

You agree to indemnify, defend, and hold harmless CaaSaaS, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Platform or AI-generated content
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Content or data you upload or transmit through the Platform
• Your Clients' use of the Platform (for Resellers)

18. Termination & Suspension

18.1 Termination by You

You may cancel your subscription at any time. Upon cancellation, your access continues until the end of the current billing period. After that, your account enters a suspended state.

18.2 Termination by CaaSaaS

CaaSaaS may suspend or terminate your account immediately if you:

• Violate these Terms or engage in prohibited conduct
• Fail to pay subscription fees after a 15-day grace period
• Pose a security risk to the Platform or other customers
• Are required to be removed by law or regulation

18.3 Effect of Termination

Upon termination, your right to access the Platform ceases. CaaSaaS will retain your data for 30 days following termination to allow for export. After the retention period, your data will be permanently deleted in accordance with our data deletion procedures. Sections that by their nature should survive termination (including Confidentiality, Limitation of Liability, Indemnification, and Governing Law) will survive.

19. Data Portability & Deletion

19.1 Export

You may export your Customer Data at any time during your subscription using the Platform's built-in export tools or by contacting support. CaaSaaS supports data export in standard formats (JSON, CSV).

19.2 Deletion

You may request deletion of your Customer Data at any time. Platform Owners process GDPR right-to-erasure requests through the Platform's compliance tools, which permanently remove data across all databases (PostgreSQL, MongoDB, Redis). Deletion is irreversible.

19.3 Reseller Client Data

When a Reseller terminates, their Clients' data follows the same retention and deletion schedule unless alternative arrangements are made in writing.

20. Modifications to Terms

CaaSaaS reserves the right to update these Terms at any time. We will notify you of material changes by email or through the Platform at least 30 days before the changes take effect. Your continued use of the Platform after changes become effective constitutes acceptance. If you do not agree to the updated Terms, you must discontinue use and cancel your subscription.

21. Governing Law & Dispute Resolution

21.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

21.2 Dispute Resolution

Any dispute arising from these Terms shall first be subject to good-faith negotiation for a period of 30 days. If the dispute is not resolved through negotiation, it shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA). The arbitration shall take place in Delaware, and the arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.

21.3 Class Action Waiver

You agree to resolve disputes with CaaSaaS on an individual basis. You waive any right to participate in a class action, class arbitration, or representative proceeding.

22. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy and any applicable DPA or order form, constitute the entire agreement between you and CaaSaaS.
• Severability: If any provision is held invalid or unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign or transfer your rights under these Terms without CaaSaaS's prior written consent. CaaSaaS may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force Majeure: CaaSaaS is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, wars, pandemics, power outages, third-party service failures, or government actions.
• Notices: CaaSaaS may send notices to the email address associated with your account. You may send notices to legal@caasaas.ai.

23. Contact Information

For questions about these Terms of Service:

CaaSaaS
Email: legal@caasaas.ai
Support: support@caasaas.ai
Website: www.caasaas.ai